Call Center Modernization
overview
Call Center Modernization
Deliver optimal call center results with delightful customer experiences
Using advanced technologies including Conversational AI, NLU Search, Unsupervised NLP, Conversational RPA, and Knowledge Management based on FAQs, Conversational AI Customer Service solution auto-resolves customer requests instantly to improve customer experience dramatically.
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Years experience
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End user satisfaction
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Global reach
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Service desk
Wondering How ?
What all we do in Call Center Modernisation
Eliminate High Call Volumes and Long Wait Times
Transform existing IVR systems using Unsupervised NLU. By intelligently responding to incoming calls and automating call center workflows, Conversational AI based IVR improves customer satisfaction and call center productivity.
Tailor Workflows for Service Desk Efficiency
Easily customize and automate call center processes with conversational AI. Ensure frictionless and effective interactions for both customers and call center agents while driving operational efficiency.
Continuous AI Learning Delivers Personalized CX
Consistently delight customers with enhanced service experiences through CAI. Using AI system autonomously learns across multiple industry verticals to deliver exceptional CX with improved AI performance.
Real-Time Customer Sentiment Analytics
Get comprehensive access to reports and KPIs to analyze every call center interaction. Discovers actionable insights to improve customer experience and call center operations.
Coach Agents with Insightful Data
Train staff by utilizing detailed data from conversations, tickets, and knowledge base articles. CAI makes it easy to identify key areas for improvement and guides call center agents to deliver better CX.
Support Customers and Agents 24x7
Conversational AI & RPA works around-the-clock to ensure customers and agents receive the support they need, when they need it. Boost agent productivity and customer retention with Conversational IVR to assist with call center interactions.
We were acting like we had an advanced CI/CD culture with the capability to deploy multiple times a day. The truth is we didn't have the infrastructure to support that for all our teams.
