IT Service Management
overview
IT Service Management
In today’s IT environment, you need to quickly respond to changing market dynamics, remain competitive and delight customers. IT operations are expected to keep pace with digital diversity and new approaches while keeping an eye on legacy investments, cost pressure and rising customer expectations and most importantly governance and compliance of IT Processes This has created a high-stress battle to simply stay in the same place without slipping behind.
CBL’s ITSM services enables our clients to consistently achieve cost savings, operational efficiencies, improved customer experience and, most importantly, peace of mind regarding governance & compliance of IT processes.
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Years experience
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End user satisfaction
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Global reach
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Service desk
What all we do in IT Service Management
Enhancement
Delivering the mature roadmap and customizing the services to enhance efficiency and improve ROI.
Automation
An environment for easier collaboration.
Enterprise Integration
Integrating the existing applications, systems and the 3rd party tools within the ITSM Tool Framework.
Administration
Monitoring the services 24*7 to ensure health, usage and overall SLA compliancy.
Managed Services
Tailor-made tool-based solution that encompasses critical modules delivered as per customer’s ease and cost structure.
During our first 30 days with them we saw a noticeable change in our cloud spend, with six figure annualised saving
