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IT Service Management


IT Service Management

In today’s IT environment, you need to quickly respond to changing market dynamics, remain competitive and delight customers. IT operations are expected to keep pace with digital diversity and new approaches while keeping an eye on legacy investments, cost pressure and rising customer expectations and most importantly governance and compliance of IT Processes This has created a high-stress battle to simply stay in the same place without slipping behind.

CBL’s ITSM services enables our clients to consistently achieve cost savings, operational efficiencies, improved customer experience and, most importantly, peace of mind regarding governance & compliance of IT processes.

Years experience


Years experience
End user satisfaction


End user satisfaction
Global reach


Global reach
Service desk


Service desk

What all we do in IT Service Management


Delivering the mature roadmap and customizing the services to enhance efficiency and improve ROI.


An environment for easier collaboration.

Enterprise Integration

Integrating the existing applications, systems and the 3rd party tools within the ITSM Tool Framework.


Monitoring the services 24*7 to ensure health, usage and overall SLA compliancy.

Managed Services

Tailor-made tool-based solution that encompasses critical modules delivered as per customer’s ease and cost structure.

During our first 30 days with them we saw a noticeable change in our cloud spend, with six figure annualised saving
Chief Architect



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Our services provide a unique range of benefits

  • Mitigate

    Mitigate business risk with services from a forward-thinking industry innovator.

  • Enhance

    Enhance IT availability with a virtually unmatched global infrastructure.

  • Support

    Support your unique needs with extensive, flexible and customizable service options.

  • Facilitate

    Facilitate easier access to the support you need.

  • Reduce complexity

    Reduce complexity with a single point of contact for nearly all your IT needs.

  • Facilitate

    Facilitate a positive return on investment and performance results.

Case Studies

Read Case Studies