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What You Need to Know About Conversational AI

Artificial intelligence is becoming more critical than ever! From being a fictional concept found in films and television, AI has become a powerful tool to uncover business insights and change our way of living forever. When it comes to AI that helps businesses, you can’t remove conversational AI from the conversation!

When Technology Talks To You

As the name suggests, conversational AI is an intelligent system that can have a human conversation. The idea of conversational AI is not new and was first introduced in the eighties,  but no company has perfected this technology to take over the world yet.

One of the best examples of conversational AI is found in the movie Her. In the film, a person interacts with an operating system that looks like an ordinary human and talks like one. If you’ve seen Her, you’d know that the AI in the movie can communicate verbally and non-verbally. 

How Conversational AI Works

Before we move any further, it’s essential to know how conversational AI works. There are three basic components of a conversational AI, namely:

  • The frontend of conversational AI is what the human sees—it is the interface that a human can use to communicate with the AI. The frontend allows a user to interact with a conversational AI.
  • The backend is responsible for processing the text, interpreting it, and figuring out what the user meant.
  • The conversation engine is the heart of conversational AI, where the exchange of information takes place.

The Uses of Conversational AI

As much as conversational AI can be used to entertain people, it can also be used in business. Conversational AI has been used in various fields and has changed the traditional way of accomplishing day-to-day tasks.

Here are some of the ways you can use conversational AI in your business:


Imagine a customer calling your customer service department and asking about some information. The representative asks the customer for his name, location, and other details to process the query. Since several customers reach out to ask questions, doing all of this manually can be tedious.

Using an FAQ bot may be the best solution to address this concern! FAQ bots are designed to answer frequently asked questions about your products and services.

Virtual Customer Assistants

Conversational AI for customer support is similar to FAQ bots, except that companies use virtual customer assistance to answer customer queries. Since virtual assistants can record conversations, they help with monitoring the quality of customer service. You can even customize the AI to alert you whenever it notices some issues.

Virtual Personal Assistant

Nowadays, virtual assistant apps are becoming more popular. For example, virtual assistants like Siri, Cortana, Google Now, and Alexa perform tasks like managing calendars and sending texts, alarms, and reminders.

Although most virtual assistants lack the knowledge to perform most of the tasks a real assistant can do since they’re still new to the market, things are changing. Virtual assistants are learning quickly, and they are becoming more advanced—they’re expected to become the digital companions of the future!


Conversational AI is still in its beginning phase, but the technology has come a long way and shows immersive potential! Today, many companies are already integrating artificial intelligence into their business. If you want to catch up with this digital phenomenon, you need to start by investing in conversational AI for your business.

If you’re thinking of investing in conversational AI for customer support, we at Creative Business Labs have just the solution! With our help, you can receive a result indistinguishable from what a human could deliver. Connect with us today to get started!