Gartner forecasts the global IT spend to reach $3.9 trillion in 2021. This will be an increase of 6.2 percent from the previous year. This growth will mainly look to satisfy increased remote working, education, and new s...
We consider the call center as a very necessary tool for customer acquisition and retention. Customer service is undeniably one of the most important strategic differentiators for the majority of businesses. Changing mar...